This Delivery & Shipping Policy explains how Yogeeta Enterprises, operating “Sun Moon Jewellery by Dimple” (sunmoonjewellery-bydimple.shop), processes, packs and ships your jewellery orders. This Policy forms part of, and should be read together with, our Terms and Conditions, Return & Refund Policy, and Privacy Policy.
1. Order Processing Time
- Orders are typically processed and dispatched within 1–3 business days of order confirmation and successful payment
- Customised, engraved, or made-to-order jewellery may require additional processing time, which will be communicated to you at the time of order
- Orders placed on Sundays or public holidays will begin processing on the next business day
- You will receive an order confirmation via email, SMS or WhatsApp once your order is placed, and a dispatch notification once it ships
2. Delivery Timelines
- Metro cities: typically 3–5 business days from dispatch
- Other cities and towns within India: typically 5–8 business days from dispatch
- Remote or restricted-courier-access areas: may take longer, and delivery to certain pin codes may not be available
These timelines are estimates provided by our courier partners and are not guaranteed. Delays may occur due to weather, regional restrictions, courier network disruptions, festive-season volumes, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, are calculated at checkout based on your delivery location and order value, and are displayed before you complete payment. We may offer free shipping on orders above a specified value or during promotional periods, as indicated on the Website at the time of purchase.
4. Serviceable Areas
We currently ship to most pin codes across India through our courier partners. International shipping, where offered, will be indicated at checkout along with applicable charges, customs duties and extended delivery timelines. Please note that any customs duties, import taxes or levies applicable to international orders are the responsibility of the customer and are not included in the product price or shipping charge.
5. Order Tracking
Once your order is dispatched, we will share a tracking number and courier partner details via email, SMS or WhatsApp. You can use these details to track your shipment directly on the courier partner’s website. If you do not receive tracking information within the expected dispatch window, please contact our support team with your order number.
6. Packaging
All jewellery is carefully inspected, quality-checked and securely packaged before dispatch to minimise the risk of damage in transit. Please retain the original packaging until you have inspected the item, in case a return or exchange is required under our Return & Refund Policy.
7. Delivery Attempts and Failed Deliveries
- Our courier partners typically make up to 2–3 delivery attempts for each shipment
- Please ensure someone is available at the delivery address, or provide accurate delivery instructions, to avoid missed attempts
- If delivery fails after multiple attempts, the shipment may be returned to us; in such cases, we will contact you to arrange re-shipment (additional charges may apply) or process a refund as applicable
- For cash-on-delivery (COD) orders, please keep the exact payment amount ready at the time of delivery
8. Damaged or Tampered Shipments
If your package appears damaged, tampered with, or the outer packaging is broken at the time of delivery, please refuse the delivery or record an unboxing video immediately upon opening, and contact our support team within 48 hours with photographs/video and your order number. This will help us process a replacement or refund quickly under our Return & Refund Policy.
9. Change of Delivery Address
Requests to change the delivery address can be accommodated only before the order is dispatched. Once an order has shipped, the delivery address cannot be modified. Please contact our support team as soon as possible if you need to update your address.
10. Undelivered or Lost Shipments
In the rare event that a shipment is lost in transit, please contact our support team with your order number. We will coordinate with our courier partner to investigate and, once confirmed, will offer a replacement or full refund, including any shipping charges paid.
11. Changes to this Policy
We may update this Delivery & Shipping Policy from time to time to reflect changes in our courier partnerships, serviceable areas, or operational processes. The updated version will be posted on this page with a revised “Effective Date”. Please review this Policy periodically, especially before placing an order.
12. Contact Us
For any questions regarding your shipment or this Policy, please reach out to us:
Yogeeta Enterprises
A-104, Vijay CHSL,
Chincholi Bunder Link Road, Malad West,
Mumbai – 400064, Maharashtra, India
Phone: +91-7045554973 / +91-9967554973
Email: support@sunmoonjewellery-bydimple.shop
Website: https://sunmoonjewellery-bydimple.shop