Return Policy

At Yogeeta Enterprises, operating “Sun Moon Jewellery by Dimple” (sunmoonjewellery-bydimple.shop), we want you to be completely satisfied with your jewellery purchase. This Return & Refund Policy explains the conditions, process and timelines for returns, exchanges and refunds. This Policy forms part of, and should be read together with, our Terms and Conditions and Privacy Policy.

1. Eligibility for Returns

You may request a return or exchange within 7 days of the date of delivery, provided the item meets the following conditions:

  • The item is unused, unworn, and in its original condition
  • The item is returned with all original packaging, tags, certificates and invoices intact
  • The item is not a customised, made-to-order, or personalised piece (such as engraved or size-altered jewellery), unless it arrived defective or damaged
  • The item is not from a category marked as “Non-Returnable” on the product page at the time of purchase

Earrings and other pierced-jewellery items may be excluded from returns for hygiene reasons, except in the case of a manufacturing defect.

2. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number, a description of the issue, and photographs/video of the product and packaging. Once verified, we will offer a free replacement, exchange, or full refund, including any shipping charges paid, at your preference.

3. Items That Cannot Be Returned

  • Customised, engraved, or made-to-order jewellery, unless defective on arrival
  • Items purchased during clearance or final-sale promotions, where explicitly marked as non-returnable
  • Items showing signs of wear, alteration, or damage caused after delivery
  • Items returned without original packaging, tags, or proof of purchase

4. How to Initiate a Return

  • Contact our support team via email at support@sunmoonjewellery-bydimple.shop or phone/WhatsApp at +91-7045554973, quoting your order number
  • Share clear photographs of the product and packaging, along with the reason for return
  • Once your return request is approved, we will share pickup or self-ship instructions, along with the return address
  • Pack the item securely in its original packaging to avoid damage in transit

5. Return Shipping

Where the return is due to a defect, damage, or an error on our part, return shipping is free of charge. For returns due to a change of mind (where eligible), return shipping costs may be borne by the customer, unless otherwise stated at checkout. We recommend using a trackable courier service, as we are not responsible for items lost in transit during a self-shipped return.

6. Quality Check and Approval

Once we receive the returned item, our team will inspect it against the eligibility conditions listed in Section 1. This quality check is typically completed within 3–5 business days of receipt. You will be notified via email, SMS or WhatsApp once the inspection is complete and the return is approved or declined, along with reasons if declined.

7. Refunds

  • Approved refunds will be processed to the original mode of payment within 7–10 business days of approval
  • For cash-on-delivery (COD) orders, refunds will be processed via bank transfer or UPI to the details you provide
  • Shipping charges are refunded only where the return is due to a defect, damage, or error on our part
  • You will receive an email/SMS confirmation once the refund has been initiated, along with the expected credit timeline from your bank or payment provider

8. Exchanges

If you would prefer an exchange (for a different size or design of equal value) instead of a refund, please mention this when initiating your return request. Exchanges are subject to stock availability. Where the replacement item is of higher value, the price difference must be paid before dispatch; where it is of lower value, the difference will be refunded.

9. Order Cancellations

  • Orders may be cancelled free of charge before they are dispatched, by contacting our support team with your order number
  • Once an order has been shipped, it cannot be cancelled; you may instead request a return once delivered, subject to this Policy
  • Customised or made-to-order items may not be eligible for cancellation once production has commenced, as informed at the time of order

10. Consumer Protection

Nothing in this Policy limits any statutory rights available to you as a consumer under the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020. Where any provision of this Policy conflicts with applicable Indian consumer protection law, the applicable law shall prevail.

11. Changes to this Policy

We may update this Return & Refund Policy from time to time. The updated version will be posted on this page with a revised “Effective Date”. Please review this Policy periodically, especially before placing an order.

12. Contact Us

For any questions or to initiate a return, please reach out to us:

Yogeeta Enterprises

A-104, Vijay CHSL,

Chincholi Bunder Link Road, Malad West,

Mumbai – 400064, Maharashtra, India

Phone: +91-7045554973 / +91-9967554973

Email: support@sunmoonjewellery-bydimple.shop

Website: https://sunmoonjewellery-bydimple.shop

© 2026 - Yogeeta Enterprises
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